techietom.co.uk

Vacant positions within Technical Services at ONI Plc

// July 17th, 2010 // No Comments » // Uncategorized

Customer Support Engineer

– This role will be essentially field based and the individual should be at least CCxP & MCSE qualified with a minimum of 2 years hands on experience in fault finding and installations. 

TAC Consultant

– This role is permanently based within the ONI TAC. The individual will be CCIE qualified with a number of years fault finding experience. They should also possess mentoring skills for the TAC team.

TAC Senior Support Engineer

– This role is permanently based within the ONI TAC. The individual will be CCxP qualified with ideally Microsoft server and SQL skills.

TAC Support Engineer

- This role is permanently based within the ONI TAC. The individual will be at least CCNA qualified but ideally be well on their way to gaining a CCxP.

TAC Gold Team Supervisor

– The individual should have at least 18 months experience in managing small teams in a Service Desk environment. They should have mature and professional approach to their work with a proactive attitude when dealing with Customer issues.

If you are interested and think you are suitable, please email a CV to tomtechietom@googlemail.com thanks

My Microsoft Worldwide Partner Conference 2010 Schedule

// July 3rd, 2010 // No Comments » // Uncategorized

For those who are interested\struggling to choose between all the good sessions at Microsoft Worldwide Partner Conference 2010

The full list is here http://www.mspartnerconference.com/Topic/List

Below is my schedule, there are some doubles where I will decide on depending on what colleagues go to.

Can’t get Cisco CUCiMOC to sign in – SOLVED

// December 7th, 2009 // No Comments » // Uncategorized

I am trying to get CUCiMOC working in a lab environment for a demo.

I have the following setup

LAB01 physical server, Hyper-v Server 2008 R2 hosting:

Server 2008 Active Directory (2003 functional level), DNS, DHCP, Cert Services 10.50.10.10

Server 2008 OCS Enterprise 10.50.20.10 and 10.50.20.11 for pool IP

LAB01 physical server, Server 2008 R2, Vmware workstation 6.5 hosting

CUCM7 7.0.2.21900-10 10.50.20.20 setup as per the CUCIMOC deployment instructions

3750 switch doing routing

I have some physical laptops and Virtual machines connected to the domain (XP and Vista). The OCS appears to be working fine (can sign in, IM, no address book errors on the client).

However when CUCiMOC tries to sign in it fails

I have also tried onidev\billg and onidev.co.uk\billg

I can’t get CUCiMOC to sign in, tried with multiple users and on multiple machines.

Client machine can reach the LDAP server

I am probably missing something obvious, any suggestions very welcome

Below are details of the Group Policy setup:

The Group policy is setup

All these settings as default value I believe

And I can see the group policy is applying to the client machines.

All machines can ping each other

All windows firewalls are off

The CUCM is syncing to the Active Directory with LDAP to get the user information, which is working successfully

Solution: CUCM needed an update patch

Thanks

Tom

Upgrading a jailbreak iphone to 3.0, what happens?

// June 18th, 2009 // No Comments » // Uncategorized

I thought some people might be interested in what happens when you upgrade a jailbreak iphone to the 3.0 iphone firmware.

I had a 2.2 jailbreak iphone with cydia, irealsms, clearcam and a lot of cool addons such as calender lock screen, notifier, custom ringtones, apple and 02 logo’s. I have an O2 sim so network log isn’t a concern.

I love the iphone jailbreak but do think that all the winterboard apps did affect the reliability, I was seeing a number of apps inc tweetie and safari crashing so it was time to start afresh.

I removed some of the cydia/winterboard addons (but not all), then downloaded itunes and plugged in.

“you iphone can be upgraded to 3.0″, click yes, it downloads the firmware and installs. Some people have reported it taking a long time to backup their existing apps, but mine seemed pretty fast (prob all done in about 20 minutes).

New firmware installed, it rebooted. All the cydia/jailbreak apps (irealsms, clearcam) were gone. Not much of a surprise there. I will miss irealsms’s quick reply feature but the iphone default client will do. All the other gui modifications were gone, execpt the % battery indicator which strangly stays (others have reported this too).

I had a couple of  ipa’s not downloaded from the apple store. These stayed on the iphone but no won’t run (load then quickly quit). Not really much of a concern since I buy the apps I use often (not many really) but maybe a concern for others.

Overall it is a great upgrade experience, all settings (mail, ssl cert, bluetooth etc) all stay in place which is really smart.

I am sure jailbreak 3.0 will be out soon, and I like to jailbreak just on principle that I want to do whatever I want with my hardware, but for the moment I am glad to be on 3.0

If you have any specific questions feel free to comment or catch me on twitter @tomarbuthnot

How to easily move from Hotmail to Gmail using POP3

// May 24th, 2009 // No Comments » // Uncategorized

I finally decided to open myself a Gmail account, I have used hotmail for years so had a lot of old mail I didn’t want to loose. Fortunately Hotmail have recently allowed POP3 access for all accounts, though they don’t go out of the way to promote it.

POP3 is great as it allows you an easy way to both import your email from hotmail, and also allow Gmail to keep checking and recieving your email from hotmail so you don’t miss anything.

Here are the steps of how to do it.

Firstly you need to open up a gmail account. Once you have your account up and running go to settings

Under Accounts and Import select add POP3 Account

settings-accounts

A popup window will show, enter your hotmail email address

Enter Hotmail email address

Googlemail should realise you have entered a hotmail account and know the pop settings (if not try the pop setting below.

Enter your password, if you want to import all your mail make sure leave a copy of the retrieved mail on the server is unchecked

Click Add account

Hotmail Account Details

Google mail will ask if you want to be able to send email via your hotmail account i.e. send email from gmail but make it appear to the recipient that is has come from your hotmail address (it will go via hotmail’s servers). If you do click to say so and an email will be sent to your hotmail to verify you are the owner.

You can wait and enter the code on the email in the below window, or simply click the link in the email. Beware the email will likely end up in your hotmail Junk folder.

Verify Hotmail for Sending via Hotmail

Google Verification email

You will then have the option in Google Mail to send email from either account

Send Email from either account

Once setup is complete Google mail will then ‘check’ your hotmail account and download all the mail in your inbox. Once this is complete your hotmail inbox should be empty and your Gmail inbox should show all the mail.

Gmail Checking Hotmail

Google mail will routinely check your hotmail for new mesages. Remember it will not download ‘junk’ email from hotmail, so it is a good idea to check your hotmail every so often just to ensure nothing you want is stuck in your junk folder.

If you have your hotmail organised into folders, Google mail won’t automatically download this mail. However in hotmail if you move the mail from the folder into your inbox, and force gmail to check your hotmail (under settings/accounts and import) Gmail can also download this mail.

Note it maybe easier to organise the email from your hotmail inbox first, then move your hotmail folder by folder, as it will be easy to label the ‘new’ mail in the gmail inbox with a label simular to the folder you had in hotmail.

Move email in folders in hotmail to inbox for Gmail to download it

Google mail works on the basis of labels rather than folders (see the gmail help for more on that), it is very easy to fillter your mail and add rules to label mail

Gmail Filters

You will also likely have a lot of email in your inbox that you want to ‘Mark as read’

Mark As Read

Gmail works on the basis of archiving email rather than deleting it, so if you want to remove items from your inbox simply archive them, that way they will still be there if you need to search for them (with googles excellent search) if you ever need it.